Ticket Field Manager
Allow an admin to configure ticket fields to be required, hidden, or made read-only.
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instalaciones
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Support
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Zendesk
The Ticket Field Manager app enables an administrator to quickly hide, require, or make read-only certain ticket fields in the agent interface.
Some of the fields available include:
requester
assignee
collaborator
sharedWith
status
ticket_form_id (the ticket form dropdown)
tags
type
priority
problem
custom_field_ID (e.g. custom_field_1234)
By enabling this app, you agree to the Built by Zendesk Terms of Use.
Cómo instalar
Install the Ticket Field Manager app. Then, configure the settings to specify which fields should be hidden, read-only, and required.
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